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Deia This is not natural turquoise, it's not even stone. It's a synthetic material. I strongly advise against purchasing unless you specifically want an imitation of turquoise. You have been warned.
We are so sorry to hear that you were not happy with your purchase. That is not the type of experience we strive to offer our customers. I can assure you that we are honest and as detailed as possible in our item descriptions. Because gemstones are natural, the coloring and shape will vary. Again, we are sorry that you were not pleased with your items. We are very responsive and are always happy to help with any questions, concerns, complaints, etc. We encourage customers to reach out any time they may have an issue with their order :)